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FAQ

General Questions

What is Picture Postage™?
What could I use Picture Postage for?
What products are available?
Do postcards, greeting cards and invitations come with postage included?
I’ve heard of Picture Postage “photo” stamps. Are they real stamps?
How many stamps come on a sheet?
I’m ordering Picture Postage stamps. How do I calculate how much postage I need for my letters, invitations or cards?
How can I ensure my stamp is not damaged by machine-made cancellations?
Will my stamps be valid for use, after the lettermail rates increase on March 31 2014?
How do I contact Customer Service?

Customizing your Products

What type of file can I use for my images? Is there a size limit?
How do I move / crop an image?
Can I put any picture I want on my Picture Postage product(s)?
How do I access my Facebook photos?
Can I change the font colour for my personal message?
Can I edit the caption on the front / inside of a card or invitation?
Do you proofread all orders and touch up photos after I submit my order?

Placing an Order

Do I need an account to place an order?
How do you calculate taxes?
How do I apply a promo code to my order?
Can you mail my cards for me?
Do you accept phone or mail orders?
How do I order using my mobile device?
Do you have an iPad app?
Can I send cards to more than one address?
What options do I have in regards to addressing my envelopes?
Can I modify or cancel my order?
How much do the cards and stamps cost?
Do you offer discounts for bulk orders?
How long will it take to print my order?

Payment

What methods of payment do you accept?
When will my credit card or PayPal account be charged?
What is the CVV2 (VISA) or CVC (MasterCard) number, and why do you need it?
Do you accept non-Canadian credit cards?
My promo code is not working. Why not?
I'm a commercial customer. Can I use my Canada Post account?

Shipping and Returns

How do I find the status of my order?
How much does shipping cost?
Can I ship outside of Canada?
When will my order arrive?
I live outside of Canada. Can I still place an order?
What is the Picture Postage refund/cancellation policy?
When I track my order online, why aren't there any updates about its progress in transit?
My order was delivered late. What can I do?
I put the wrong address on my order. Can I change it?
What's the cut-off date to order in time for Christmas?

My Account

Why should I create a Picture Postage Account?
I've forgotten my UserID or Password
How do I view my order history?
Can I track my order?
How will my personal information be used?
How many images can I save to my account?
How many mailing lists can I save to my account?
How do I upload a mailing list? What formats can I use?
I've changed my email address. Do I have to create a new UserID?
I've moved. Can I update my billing or shipping addresses online?

Technical FAQ's

What are the minimum software requirements for my computer?
Why am I getting various security messages ("Warning-Security", "Security Information", etc.) while navigating the Picture PostageTM website?
Why do I need to allow JavaScript on my browser?


General Questions

What is Picture Postage™?
Picture Postage is a way for individuals and businesses to truly customize their mail. With our customizable stamps, postcards and greeting cards, the options are endless. We can even address your envelopes for you, and mail your cards.

What could I use Picture Postage for?
Picture Postage is the perfect way to celebrate life's big occasions, and all the special moments in between. Whether it's for a birthday, anniversary, wedding, new baby, retirement, vacation memory, business launch or some other important milestone or event... with many different product and design options, you’ll never get bored celebrating with Picture Postage.

Here are some examples:

  • Engaged? Use your engagement photo to create custom stamps for your wedding invitations.
  • Planning a bridal or baby shower? Send fun and unique invitations to friends and family. We can even address and mail them for you!
  • Newly married? Send out personalised “Thank You” postcards right from your mobile device, while relaxing at the beach on your honeymoon.
  • Share the joy of your new baby, by creating an “I've arrived!” greeting card with your baby's first photos. Add a matching stamp using one of our fun and fresh stamp designs.
  • Running late this Holiday Season. Not to worry. Make a big impression AND save time and effort. Pick out your favourite photos from the year, create a unique greeting card with a personal message, and upload your mailing list. We'll address your envelopes and mail your cards for you - a great time saver.
  • Celebrating a business milestone? Put your company logo and anniversary date on a stamp. Or send out a branded postcard or greeting card to customers, and stand out from the crowd!

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What products are available?
Currently, we offer the following products in a variety of formats, design and sending options:

  • Stamps
  • Postcards
  • Greeting cards
  • Invitations, with or without RSVP cards

Do postcards, greeting cards and invitations come with postage included?
Our postcards, and any greeting cards or invitations that we mail direct to the recipient for you, are pre-stamped. Postage is included.

If you are ordering greeting cards or invitations to be sent back to you (perhaps so you can add additional photos or a hand-written note inside the cards before you mail them), your cards / invitations do not come with postage. You can choose to order Picture Postage stamps to be added to your order, or affix regular stamps to your envelopes once your cards / invitations arrive at home.

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I’ve heard of Picture Postage “photo” stamps. Are they real stamps?
Yes - Picture Postage stamps are real stamps. They can be used to send cards and letters from anywhere in Canada, to anywhere in the world Canada Post delivers to.

Our stamps are available in four postage-rate options:

  • PERMANENT™ domestic (always valued at the current domestic rate)
  • US
  • International
  • Oversize-domestic (good for square envelopes, larger than standard cards, etc)

Not sure how many stamps you need for your letter or card? The amount of postage required is determined by the weight, size and destination of your item. View our Letter Service Rates, or calculate the postage required for your letter or parcel using our handy Find a Rate tool.

How many stamps come on a sheet?
Picture Postage stamps are available in 3 formats:

  • A sheet of 25 – includes a bonus stamp and souvenir enlargement
  • A sheet of 50
  • A booklet of 12 (with a minimum order of 3 booklets)

There are 12 different designs available, and in the case of a sheet of 25 and the booklet, you can even upload a second photo and add a caption.

I’m ordering Picture Postage stamps. How do I calculate how much postage I need for my letters, invitations or cards?
The amount of postage you need is determined by the weight, size (length, width, thickness) and destination of your item. For example, if you are mailing a square or larger than standard card to a destination in Canada, you may need to use an oversize-rate domestic stamp. Or if you are sending a letter to the US or overseas, choose our US or International rate stamps instead.

View our current postage rates, or calculate the postage required for your letter or card using our handy Find a Rate tool.

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How can I ensure my stamp is not damaged by machine-made cancellations?
Picture Postage is real postage that must be cancelled. Envelopes dropped into regular lettermail boxes will be cancelled by machine. If you don’t mind the stamps being machine-cancelled, you can mail them as you would any other letter.

To try to avoid machine-cancellation, you can ask at a postal counter for your mail to be hand-cancelled and placed in the manual-sort stream. Please ask the clerk to wrap your items in a “Manual Sort Mail wrapper”. This is a philatelic wrapper used to identify an item for manual instead of machine sorting. It should ensure that your letters or cards don’t get machine-cancelled by the mail processing equipment.

Note: While Canada Post does its best to ensure your items will not be machine-cancelled, with millions of envelopes passing through our mail plants each day, it is simply not possible to guarantee that these items will not be machine-cancelled.

Will my stamps be valid for use, after the lettermail rates increase on March 31 2014?
Picture Postage Permanent™ stamps, identified with the letter P in place of a value, are always valued at the current domestic postage rate. If you buy a sheet or booklet of Picture Postage Permanent stamps today, these stamps can be used at anytime in the future, regardless of future changes in domestic lettermail rate.

One Permanent stamp can be used to mail a letter (weighing up to 30 grams) anywhere in Canada. You can also use Permanent stamps in conjunction with additional postage to mail larger letters, parcels or to send mail to the U.S. or internationally.

For Picture Postage stamps ordered in other non-Permanent postage rates (USA, International and Oversize-domestic), customers will need to add additional postage to their envelopes or parcels beginning March 31, 2014.

How do I contact Customer Service?
If you have questions, or want information on the status of your order, please contact the Customer Service team by email at support@picturepostage.ca or phone toll-free: 1-877-741-2879.

When contacting us about an order, please be have your order number ready.

Hours of Operation

Monday - Friday: 8:30 a.m. to 5:00 p.m. ET
Saturday and Sunday: Closed

Registered users can log in to view their order status online, 24 hours a day.

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Customizing your Products

What type of file can I use for my images? Is there a size limit?
The following image formats are supported: jpg, gif, and png.

We recommend using good quality, high-resolution digital photos (between 2-10MB). An error message will appear if the photo uploaded is too low resolution for quality prints.

Photo Tips:

  • For stamps, photos of people work best in close-up, and should be at least from the waist up.
  • Once you’ve uploaded your photo(s), you can use our easy-to-use cropping tool to select a specific area of a picture.

How do I move / crop an image?
You can move your image by clicking and holding your mouse button down, then moving your mouse. Your image will move within the image area. You can crop your image by selecting the crop tool from the image tool box. Using the crop tool, draw a box on your image, outlining the area you would like to crop. When you are satisfied with the crop area, double click on your image to apply.

Can I put any picture I want on my Picture Postage product(s)?
To a point. As a general guideline, all images and any text used on Picture Postage products must be suitable for family audiences.

Images depicting the following will be rejected: nudity, pornography, violence and/or Illegal activity, weapons, discriminatory or hate messages, vulgar scenes, alcohol, political statements within the image, text within the image that contains a questionable message or use of language, and religious, spiritual or faith-based images, without proper approvals.

Make sure you have the right to use the image you are submitting. You will be solely responsible for copyright infringements. If the image has someone other than yourself in it, you must receive permission from all such persons before uploading the image. All images you submit must be suitable for family audiences. Canada Post reserves the right to refuse, for any reason, the image(s) you have submitted. In the event that one or more images you submit are not appropriate for use with this application (as set out in the Picture Postage terms and conditions), you will be contacted by email and advise that your picture does not meet the eligibility criteria, your order will be cancelled, and your credit card or PayPal account will not be charged.

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How do I access my Facebook photos?
When customizing your stamp or card, you can access your Facebook photos by clicking on the "From Facebook" option when you go to upload a new photo. You will be prompted to log into your Facebook account by entering your email and password. Once logged in, you will be able to browse and select photos from your Facebook account.

Can I edit the caption on the front / inside of a card or invitations?
Depending on the design chosen, you can edit the caption on the front and/or inside of a greeting card or folded invitation, and the front of postcard. Click on the editable text area with your cursor, to edit it.

Do you proofread all orders and touch up photos after I submit my order?
No. All custom messaging and images are reviewed to ensure appropriateness, per Canada Post's terms and conditions, but no other proofreading or editing will be done. That said, the system will notify you in the image editing area if your image resolution isn't high enough to produce a quality print. This warning is for your information only and if you wish to continue your order using that image, you may do so.

After you have finished customizing your product, the system will produce a final proof for your review and approval. This proof is a very accurate representation of your printed product, so please ensure everything is exactly what you want it to be before adding it to your cart. If something does not look the way you want it to, no problem. We make it easy to go back and edit as necessary, until you are satisfied with the results.

Please note that once your order has been submitted, we cannot modify or cancel it.

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Placing an Order

Do I need an account to place an order?
No. You can place an order as a Guest or Anonymous user. However, your order details and any shipping and billing information won't be remembered. Please also note that you will need to create an account if you want to use certain promo codes with your order.

If you change your mind during the checkout process and would like to register for an account, you can. When you get to the Order Confirmation page, simply click on the "Create an Account" button at the bottom of the page. All the information you've entered during your current transaction will be saved to your new account.

How do you calculate taxes?
Taxes are calculated based on the destination(s) for your products. If you have ordered more than one product and each product is going to a different destination (for example, on greeting card to British Columbia, and one postcard to Ontario), the system will calculate a different tax for each, based on the tax rules for that province. Tax is also applied to the shipping and handling fee.

A summary of the applicable taxes can be seen on the Shipping and Billing page, during checkout. If you are unsure about the taxes applied, please click on the small "+" next to the tax for more information.

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How do I apply a promo code to my order?
Promo codes can be applied as part of the checkout process. Enter you promo code in the box marked "Promotion Code", when you get to the Shopping Cart page. Then hit "Apply". The value of the promo code will be applied according to the rules of the promotion, prior to calculating taxes.

Not sure if you promo code has worked? Click on the small "i" next to the promo code box, and a pop-up window will appear with information on the discount that was applied to your order.

Can you mail my cards for me?
Yes! This option is available for postcards, greeting cards and invitations. Simply choose your design, upload your photo (where applicable), add a personal message, and enter one or more addresses into the system (either individually or through our handy mailing list upload tool). We'll take care of the rest!

Getting us to mail your cards for you is a great option if you have a large number of cards or invitations to be sent and are either short on time or don't want to hand address and mail your cards yourself. It’s also perfect for sending that fun postcard or card while away on vacation. No worrying about finding the right postage rate while overseas. Or remembering to drop the card in a mail box. With a couple of clicks, your message is on its way.

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Do you accept phone or mail orders?
We no longer accept orders by mail or phone. If you are having difficulty completing your order using our website or mobile app, please contact our Customer Service team and we'll be happy to assist you.

Email:support@picturepostage.ca
Phone (toll-free): 1-877-741-2879

Hours of Operation

Monday - Friday: 8:30 a.m. to 5:00 p.m. ET
Saturday and Sunday: Closed

How do I order using my mobile device?
Using your mobile phone or table to order Picture Postage is easy. Simply download the Canada Post mobile app using your Blackberry, Apple or Android device, select Picture Postage, and begin.

BlackBerry® - Download now
Apple - Download now
Android™ - Download now

Coming soon – Canada Post mobile app for iPad!

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Do you have an iPad app?
Canada Post is currently working on an iPad application. We anticipate the release of the iPad app in mid-2013.

Can I send cards to more than one address?
Yes! You can send postcards, greeting cards and invitations to as many addresses as you like. Just before completing your order, you will be prompted to enter one or more mailing addresses into the system. You can enter each address separately, or save time and effort by uploading a mailing list.

Mailing lists should be in one of the following file formats: tab-delimited text (.txt), comma-separated values (.csv), Microsoft Excel spreadsheet (.xlsx) and (.xls), Open Document spreadsheet (.ods), Symbolic Link spreadsheet (.slk).

What options do I have in regards to addressing my envelopes?
When it comes to addressing your envelopes, you have three choices: blank, with a return address, or with both a return address and mailing address. Addresses must conform to Canada Post’s addressing guidelines.

Note: RSVP cards come with blank envelopes only

Ordering more than one card? See above for details on how to address multiple cards with our handy Mailing List upload feature.

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Can I modify or cancel my order?
Unfortunately, once an order has been submitted, we are unable to modify or cancel your order.

Before placing your order in the shopping cart, we encourage you to check that all names, addresses and personalized messages are spelled correctly, and that you are happy with the design and layout of your card or stamps.

If you are unhappy with your order for any reason, please contact our Customer Service team at support@picturepostage.ca or by phone at 1-877-741-2879

Please be sure to include your order number in the email, or have it ready to provide to the Customer Service representative.

How much do the cards and stamps cost?
Pricing depends on the product, and quantity. See here for pricing information, by product category.

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Do you offer discounts for bulk orders?
Yes. For every product, the more your buy, the bigger the discount. Please refer to our pricing information for volume discounts by product category.

Volumes discounts for each product are shown on the product details page, just before you begin customizing. Once you add your customized product to the shopping cart, you can adjust the quantity of your order. The unit price will automatically be adjusted according to the quantity specified.

Large Volume Discounts for Canada Post commercial customers?
If you are a Canada Post commercial customer and are interested in ordering a large volume of Picture Postage using your commercial account, please contact your Canada Post Account Representative for more information.

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How long will it take to print my order?
Please refer to the table below for production (print) timeframes, for our different products.

Product Production time*
Stamp Sheets and booklets 4 business days
Postcards 2 business days
Greeting Cards 4 business days
Invitations 4 business days

*excludes shipping time.

Need your order quickly? If you're running short on time, we recommend you choose our Xpresspost™ service at the Checkout. It's fast, trackable and guaranteed.

Please refer to the table below for information on when you can expect your order to arrive, once it has been printed.

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Payment

What methods of payment do you accept?
We accept VISA, MasterCard® and PayPal™.

For VISA and MasterCard, we accept both Canadian and International credit cards.

If you are a Canada Post commercial customer and want to order Picture Postage using your Canada Post commercial account, please contact your Account Representative for more information.

When will my credit card or PayPal account be charged?
Your credit card or PayPal account will only be charged once your order has printed and shipped. We will send you a shipping confirmation email to notify you that your order is on its way.

Your order will appear as follows on your credit card statement or PayPal account: Lowe-Martin Company Inc.

What is the CVV2 (VISA) or CVC (MasterCard) number, and why do you need it?
This is the three-digit security number printed on the signature panel on the back of your VISA or MasterCard credit card. This number is used to help prevent fraudulent use of credit cards.

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Do you accept non-Canadian credit cards?
Yes, we do accept non-Canadian credit cards (VISA and MasterCard), regardless of your country of residence. All credit cards are processed automatically, once your order has been submitted. However, your credit card will only be charged once your order has actually shipped.

Having difficulty paying with a credit card? From time to time, cards are not accepted because the billing address does not comply with the required format established by the automatic payment capabilities on our website and apps. An error message will appear during your checkout, if we are unable to process your credit card.

If you are unable to pay by credit card, we recommend using a PayPal account. For your security, we are not able to accept credit card payments over the phone or by email.

My promo code is not working. Why not?
If the promotional code you have entered at checkout is not working, it could mean that the promotion has expired, or that your order does not meet the right conditions. Please be sure to double-check the terms of use for the applicable promotion.

Most of our promotion codes require you to create a free account first. You must also remain logged-in to your account while placing your order.
Create a new account here.
Sign in to your existing account here.

Most of our promotion codes are not available via the Canada Post app. Please place your order at picturepostage.ca to participate in the promotion.

I'm a commercial customer. Can I use my Canada Post account?
If you are a Canada Post commercial customer and want to order Picture Postage using your commercial account, please contact your Account Representative for more information. Minimum order quantities may apply.

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Shipping and Returns

How do I find the status of my order?
If you are a registered user, you can log in to the Picture Postage website to view your order status online, 24 hours a day.

Alternatively, for all orders shipped with Canada Post’s Xpresspost™ service, you can enter the tracking number you received in your order confirmation email into the Track tool on the Canada Post website.

Note: We are unable to track the status of orders shipped by Regular Parcel or Lettermail. Please refer to the Canada Post website for information on approximate shipping times for these services.

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How much does shipping cost?
For all individual postcard and greeting card orders that are being sent directly to the recipient, shipping is included in the price.

For example, a single greeting card or invitation mailed anywhere in the world is only $3.95 plus tax.

For all other orders, we offer two flat-rate shipping services: Regular mail and Xpresspost™. See below for shipping costs based on shipping service and shipping destination.

Shipping Service Shipping Destination
Domestic US International
Regular mail $2.95 $9.95 $14.95
Xpresspost™ $12.95 $14.95 $34.95

Can I ship outside of Canada?
Yes. If you have a valid mailing address, Canada Post can ship your order to that address anywhere in the world. Shipping fees will be calculated based on speed of delivery and shipping destination.

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When will my order arrive?
Your delivery timeframe depends on a number of factors, including what you ordered, the shipping service chosen (Xpresspost or Regular mail), and your shipping destination (Canada, US or international).

The following timeframes are approximate, for orders shipped by Xpresspost to major centers within Canada:

Product Production time* Shipping time*
(Xpresspost)
Stamp Sheets and booklets 4 days + 2-4 days
Greeting Cards 4 days + 2-4 days**
Invitations 4 days + 2-4 days**
Postcards 2 days n/a (Regular mail only)

*business days.
**excludes Greeting cards and Invitations that we mail for you. Regular mail service only.

If you choose to ship by Regular mail, please allow extra time for your order to arrive. Visit the Canada Post website for information on approximate delivery times.

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I live outside of Canada. Can I still place an order?
Yes. You can place an order from anywhere, as long as you have a valid credit card (VISA or MasterCard) or PayPal account.

Please note that all orders are produced and shipped from Ottawa Ontario, Canada, so shipping rates are calculated based on shipping from Ottawa to the destination(s) entered at checkout.

When ordering Picture Postage stamps, please note that these stamps are only valid for mailing letters or cards that are sent from within Canada.

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What is the Picture Postage refund/cancellation policy?
Once an order has been submitted, we are unable to modify or cancel your order.

Before placing your order in the shopping cart, please check that all names, addresses and personalized messages are spelled correctly, and that you are happy with the design and layout of your card or stamps.

After you have finished customizing your product, the system will produce a final proof for your review and approval. This proof is a very accurate representation of your printed product, so please ensure everything is exactly what you want it to be before adding it to your cart. If something does not look the way you want it to, no problem. We make it easy to go back and edit as necessary, until you are satisfied with the results.

If you are unhappy with your order for any reason, please contact our Customer Service team at support@picturepostage.ca or by phone at 1-877-741-2879.

Please be sure to include your order number in the email, or have it ready to provide to the Customer Service representative.

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When I track my order online, why aren’t there any updates about its progress in transit?
Canada Post tracks the delivery status of letters and parcels by scanning their bar codes. If your order was sent by Xpresspost™, you will receive a tracking number in your shipping confirmation email. Typically, we scan an item when it is first mailed, and again when it goes out for delivery. However, we assure you that your items are constantly moving through our delivery network. When your order reaches its destination, a final scan will provide you with delivery confirmation.

Note: For all orders sent by Regular Lettermail or Parcel, tracking information is not available.

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My order was delivered late. What can I do?
Canada Post strives to deliver all items on time, but occasionally an item arrives after the expected delivery date.

Your delivery timeframe depends on a number of factors, including what you ordered, the shipping service chosen (Xpresspost™ or Regular mail), and your shipping destination (Canada, US or international). More information on order delivery timeframes.

If you shipped your order by Xpresspost and the item arrives after the expected delivery date, please contact our Customer Service team at support@picturepostage.ca or by phone at 1-877-741-2879.

You may be eligible for a refund of the postage paid if all of these conditions are met

  • Your order was shipped using Xpresspost™, a product that carries an on-time delivery guarantee.
  • Your item arrived after the expected delivery date (or updated delivery date if there is one).
  • You submit your request for a postage refund within 30 business days of the expected delivery date.

Please note we cannot reimburse any consequential costs incurred by the sender or the receiver.

I put the wrong address on my order. Can I change it?
Unfortunately, once your order has been submitted, it cannot be modified or cancelled. Before you place your order in the shopping cart, you should carefully check that all names, addresses and personalized messages are spelled correctly, and make sure that you are happy with the design and layout of your card or stamps.

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What's the cut-off date to order in time for Christmas?
The cut-off date for ordering before Christmas depends primarily on your shipping destination, and the type of shipping service chosen.

Need your order quickly? If you're running short on time, we recommend you choose our Xpresspost™ service at the Checkout. It's fast, trackable and guaranteed.

The following timeframes are approximate, for orders shipped by Xpresspost. If you choose regular mail, please allow extra time for your order to arrive.

Canada US International
allow
6-8 business days*
allow
7-10 business days*
allow
8-14 business days*

*from the time you place your order

Visit the Canada Post website for information on approximate delivery times by shipping service and destination.

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My Account

Why should I create a Picture Postage Account?

When you create a Picture Postage account, not only will you save time each time you go to order, you can:

  • Check the status of Recent Orders
  • Save your Photos and Mailing Lists
  • Manage your billing and shipping addresses
  • Access special coupons
  • Get advance notice on promotions and discounts

Creating a new account is quick and easy. Create an account now.

I've forgotten my UserID or Password
Your UserID is the email address provided to us during registration.

If you’ve forgotten your password, click on the "Forgot password" link here. Enter your email address and a new password will be sent to you shortly.

Password tip
Your password should be between 6 and 50 characters and include at least 1 digit and 1 letter, with no consecutive characters. Example = JSmith2

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How do I view my order history?
To view your order history, you must be a registered user and logged in. Once logged in, go to the My Account Summary page and click on "My Orders" from the left side menu bar.

Can I track my order?
If you are a registered user, you can log in to the Picture Postage website to view your order status online, 24 hours a day.

If you are not a registered user but chose our Xpresspost™ service, you can track your order by entering the tracking number you received in your order confirmation email into the Track tool on the Canada Post website.

Note: We are unable to track the status of orders shipped by Regular Parcel or Lettermail. Please refer to the Canada Post website for information on approximate shipping times for these services.

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How will my personal information be used?
Canada Post collects personal information from you only with your knowledge and consent to help meet our commitment to provide excellent service and to continuously improve your experience on our website.

The personal information we collect may include your name, email address, mailing or business address, phone numbers and language preference, but may also include other information when needed to fulfill your order. We collect this information to allow you to purchase or register for certain products, services and applications and complete those transactions; to enter contests; to subscribe to email newsletters; and to provide you with services or information that may be of interest to you.

Please visit the Canada Post Privacy Policy page for more details.

How many images can I save to my account?
If you are a registered user with Picture Postage, you can keep up to six images in your account. If you wish to add new images to your account and already have 6 images saved, you have to remove one or more before you can add new ones up to your maximum of 6.

We also make it easy to access your images from your computer, or Facebook. When customizing your stamp or card, you can access your photos by clicking on the "From my Computer" or "From Facebook" options when you go to upload a new photo.

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How many mailing lists can I save to my account?
You can only have one mailing list saved in your account. To save a new mailing list, please select the "overwrite" checkbox when prompted to do so.

How do I upload a mailing list? What formats can I use?
To upload a mailing list, click on the "Add Recipient" button when prompted. A popup menu will appear - choose "Upload a mailing list".

The mailing list wizard will take you through all the steps necessary to successfully upload your list. Don't worry - its easy.

Mailing lists should be in one of the following file formats: tab-delimited text (.txt), comma-separated values (.csv), Microsoft Excel spreadsheet (.xlsx) and (.xls), Open Document spreadsheet (.ods), Symbolic Link spreadsheet (.slk).

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I've changed my email address. Do I have to create a new UserID?
No, you do not have to create a new UserID, but you should update the email address in your account profile.

Note: You will need to continue to use your old email address as your UserID to log in to your account, even if this email address is no longer valid. We don't use this email address to contact you - its just for your log-in.

I've moved. Can I update my billing or shipping addresses online?
Yes. If you are a registered user, you can log in to your account and update the billing and shipping addresses that are stored in your profile. Please note that the addresses stored here are for Picture Postage orders only, and are not linked to or associated with any other Canada Post product or service.

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Technical FAQ's

What are the minimum software requirements for my computer?

PC Users
If Internet Explorer is your browser, the version must be 8 or higher.
If Firefox is your browser, the version must be 9 or higher.
If Chrome is your browser, the version must be 16 or higher.
If Safari is your browser, the version must be 5 or higher.

Mac Users
If Safari is your browser, the version must be 5 or higher.
If Firefox is your browser, the version must be 9 or higher.

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Why am I getting various security messages ("Warning-Security", "Security Information", etc.) while navigating the Picture Postage™ website?
Security messages may pop up while navigating due to the type of internet browser you are using, the version of your internet browser and your personal security settings. Please rest assured that the Picture Postage™ website is secure. You must accept these warnings to proceed with your Picture Postage order.

If you are not sure whether to continue or not, please contact the Customer Service team by email at support@picturepostage.ca or phone toll-free: 1-877-741-2879.

Hours of Operation

Monday - Friday: 8:30 a.m. to 5:00 p.m. ET
Saturday and Sunday: Closed

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Why do I need to allow JavaScript on my browser?
JavaScript is a scripting language that works with your browser to create interactive elements in web pages. The online image tools and editing features of the Picture Postage website depend on JavaScript to function properly.

Most browsers allow JavaScript by default, but if you're having trouble using the Picture Postage website, you may simply need to change the JavaScript setting in your browser. (Don't worry - you don't have to download anything.)

To enable JavaScript, please follow the instructions below:

Internet Explorer

  • Select 'Tools' from the top menu
  • Choose 'Internet Options'
  • Click on the 'Security' tab
  • Click on 'Custom Level'
  • Scroll down until you see section labelled 'Scripting'
  • Under 'Active Scripting', select 'Enable' and click OK

Mozilla Firefox

  • Select 'Tools' from the top menu
  • Choose 'Options'
  • Choose 'Content' from the top navigation
  • Select the checkbox next to 'Enable JavaScript' and click OK

Apple Safari

  • Select 'Safari' from the top menu
  • Choose 'Preferences'
  • Choose 'Security'
  • Select the checkbox next to 'Enable JavaScript'

Google Chrome

  • Click on the 'Customize and control Google Chrome' and select 'Options'
  • Select 'Under the Hood'
  • In the 'Privacy' section click 'Content settings...' button
  • Under 'JavaScript' section and select 'Allow all sites to run JavaScript'
  • Close the "Google Chrome Options" tab.

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